Overview
Overview
Overview
Quality Case Management (QCM)
Quality Case Management (QCM)
Please note that this project was completed at Cognizant, and most of the work is protected under an NDA and cannot be disclosed. However, I hope the provided material offers a clear understanding of the project.
Please note that this project was completed at Cognizant, and most of the work is protected under an NDA and cannot be disclosed. However, I hope the provided material offers a clear understanding of the project.
8 Months
8 Months
TIMELINE
UX Design & Digital Transformation
UX Design & Digital Transformation
PROJECT CATEGORY
Team of 3 Designers
COGNIZANT
Group of 3
COGNIZANT
MY CONTRIBUTION: Users & Stakeholders Need Identification, Research, UX Design & Visual Design
What is Quality Case Management ?
QCM is a platform where the company and its suppliers communicate to ensure compliance and meet regulations & policies as per global standards.
What is Quality Case Management ?
QCM is a platform where the company and its suppliers communicate to ensure compliance and meet regulations & policies as per global standards.
What is QCM?
QCM is a platform where the company and its suppliers communicate to ensure compliance and meet regulations & policies as per global standards.
What is Quality Case Management ?
QCM is a platform where the company and its suppliers communicate to ensure compliance and meet regulations & policies as per global standards.
What is SCAR ?
SCAR (Supplier Corrective Action Requests) is initiated in response to a supplier caused non-conformance or potential non-conformance as required in all QCM systems.
What is SCAR ?
SCAR (Supplier Corrective Action Requests) initiates when suppliers cause or may cause non-conformances in QCM systems.
What is SCAR?
SCAR (Supplier Corrective Action Requests) is initiated in response to a supplier caused non-conformance or potential non-conformance as required in all QCM systems.
What is SCAR ?
SCAR (Supplier Corrective Action Requests) is initiated in response to a supplier caused non-conformance or potential non-conformance as required in all QCM systems.
Redesigning the decade-old QCM-SCAR process for the client and its suppliers by innovating the flow and adding new features to make the system user-friendly and efficient.
Redesigning the decade-old QCM-SCAR process for the client and its suppliers by innovating the flow and adding new features to make the system user-friendly and efficient.
Redesigning the decade-old QCM-SCAR process for the client and its suppliers by innovating the flow and adding new features to make the system user-friendly and efficient.
Communication between the supplier and the product stakeholders to resolve the non-conformance
Communication between the supplier and the product stakeholders to resolve the non-conformance
Understanding Users
Understanding Users
Understanding Users
Understanding Users
Users and Stakeholders Needs
Users and Stakeholders Needs
Users and Stakeholders Needs
To understand the needs and frustrations of users, both suppliers and product owners were interviewed, and a design sprint was conducted to formulate a clear problem statement.
Frustrations
Repetitive back-and-forth process
Unnecessary steps for the outcome
Cluttered data
Needs
Simplify the process and focus on the tasks at hand
Be informed about the procedure in advance to prepare and understand the information going to the supplier
To understand the needs and frustrations of users, both suppliers and product owners were interviewed, and a design sprint was conducted to formulate a clear problem statement.
Frustrations
Repetitive back-and-forth process
Unnecessary steps for the outcome
Cluttered data
Needs
Simplify the process and focus on the tasks at hand
Be informed about the procedure in advance to prepare and understand the information going to the supplier
Flow Design
Flow Design
Flow Design
Flow Design
Simplifying User Interaction
Simplifying User Interaction
Simplifying User Interaction
A major aspect of the solution involved redesigning the entire process to resolve SCAR. The initial workflow was cumbersome and time-consuming, especially for handling non-conformance issues. After thoroughly understanding the system, we revamped the process to make it significantly more efficient.
A major aspect of the solution involved redesigning the entire process to resolve SCAR. The initial workflow was cumbersome and time-consuming, especially for handling non-conformance issues. After thoroughly understanding the system, we revamped the process to make it significantly more efficient.
Design Iterations
Design Iterations
Design Iterations
Design Iterations
Old vs. New: Transforming QCM Portal Design
Old vs. New: Transforming QCM Portal Design
Old vs. New: Transforming QCM Portal Design
This compares the old and new designs of Philips' QCM portal, highlighting improvements in usability and functionality. The redesigned portal features a modern, streamlined interface that significantly enhances user experience and efficiency.
This compares the old and new designs of Philips' QCM portal, highlighting improvements in usability and functionality. The redesigned portal features a modern, streamlined interface that significantly enhances user experience and efficiency.
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Let's Connect
Know more about me & my work
Looking forward to contributing to the next transformational experience!
Let's Connect
Know more about me & my work
Looking forward to contributing to the next transformational experience!
Let's Connect
Know more about me & my work
Looking forward to contributing to the next transformational experience!
Let's Connect
Know more about me & my work
Looking forward to contributing to the next transformational experience!
I design digital, physical and phygital experiences.
© Copyright Abhishek Manraj 2024. All Rights Reserved
I design digital, physical and phygital experiences.
© Copyright Abhishek Manraj 2024. All Rights Reserved
I design digital, physical and phygital experiences.
© Copyright Abhishek Manraj 2024. All Rights Reserved
I design digital, physical and phygital experiences.
© Copyright Abhishek Manraj 2024. All Rights Reserved